1. Introduction
At Wow Hospitality, Cyprus, we are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you use our website or services, in accordance with the General Data Protection Regulation (GDPR).
2. Data We Collect
We may collect and process the following personal data:
- Full name
- Email address
- Phone number
- Booking details (dates, number of guests, preferences)
- Payment-related information (processed securely via third-party providers)
- Communication history
- Website usage data (via cookies and analytics tools)
3. How We Use Your Data
Your personal data is used to:
- Process and manage your bookings
- Communicate with you regarding your reservation
- Provide customer support
- Improve our services and website experience
- Comply with legal and regulatory obligations
- Send relevant updates or offers (only if you have opted in)
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity – to complete your booking
- Legal obligation – to comply with applicable laws
- Legitimate interest – to improve our services
- Consent – for marketing communications and cookies
5. Data Sharing
We may share your data with:
- Property owners and property managers
- Payment service providers
- IT and website service providers (e.g. booking platforms, analytics tools)
- Authorities when required by law
All third parties are required to handle your data securely and in compliance with GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil your booking and provide services
- Comply with legal obligations
- Resolve disputes
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
9. Cookies
Our website uses cookies to enhance user experience and analyze website traffic.
For more details, please refer to our Cookies Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Polic
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Wow Hospitality, Cyprus
Email: [email protected]